faq

Australia
Orders over $300 are dispatched within Australia are sent with FREE Express Shipping. Order under $300 incur a delivery fee of $12.50. This method of shipping includes a tracking number. All orders valued at $300 or over are sent with a signature on delivery. For orders under $300, you can choose to have a signature on delivery at checkout or they can be left in a safe place. Our bespoke engagement rings and wedding bands are all sent with a courier service and will require a signature on delivery. 

New Zealand
All New Zealand orders are dispatched via Express Post from Australia Post. Orders over $500 are sent free delivery. Orders under $499.99 will incur a delivery fee of AUD $20. Duties and taxes, if applicable, are payable by the customer at delivery. 

USA
All USA orders are dispatched securely with DHL. See below for shipping rates. Import duties and Taxes are covered by Kate & Kole. 

There may be additional State sales tax you may be liable for, depending on your location.

Orders under $199.99 - $50
Orders $200-$499.99 - $30
Orders over $500 - Free shipping

Rest of The World
All remaining international orders are dispatched securely with DHL. See below for shipping rates. The customer is liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment will be required in order for your order to be released from customs. As each piece is custom-made to order, returns due to unverified import costs are not accepted. If an order is returned to us due to refusal to pay import charges, a restocking fee may be applied at our discretion.

Orders under $199.99 - $50
Orders $200-$499.99 - $30
Orders over $500 - Free shipping

As our pieces are hand-finished in our Newcastle Studio, please allow time for production. The production time will vary from piece to piece. You can find the specific production time for each piece listed within the product page under Shipping & Timings.

You can also see a estimated dispatch date, just above the add to cart button. Please note shipping time frames do not include production time.

We do have a curated collection of Ready To Wear pieces that can be dispatched within 2-3 business days and Ready to Wear Engagement Rings that can be dispatched within 7-10 business days. Once complete, standard orders will be express shipped with Australia Post. Any orders over $2,000 will be sent with a courier.

Yes, once you have been notified that your order is ready for collection, you are welcome to collect your online order in our Newcastle studio. Please note there is no appointment required. For all engagement ring and wedding band orders, please get in touch with our bespoke team to arrange a suitable time to collect your order. Our studio hours are 9am - 5pm Monday to Friday. We also open on Saturday by appointment. We recommend calling the studio to confirm we are open, especially if you are travelling to collect a piece.

For all Australia Post shipments, your order will be taken to the nearest post office and can be collected with relevant ID. For all courier deliveries, your order will be taken to the nearest depot. Should this happen, you will receive instructions on how to collect your package. Please be aware of this process, especially if you need your delivery for a certain date.

Yes, all orders that are dispatched with Australia Post can be shipped to a PO Box.

This will vary depending on the recipient's country and the relevant import laws, duties and taxes.

USA import duties are covered by Kate & Kole. There may be additional State sales tax you may be liable for, depending on your location.

For all other International destinations, as the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment will be required in order for your order to be released from customs. For more information, please see our shipping page. As each piece is custom-made to order, returns due to unverified import costs are not accepted. If an order is returned to us due to refusal to pay import charges, a restocking fee may be applied at our discretion.

Yes, we require a signature on all orders over $500 to ensure your piece arrives safely.

If you need your jewellery by a specific date, please keep this in mind — if no one is available to sign on delivery, your parcel may be taken to the post office for collection, which can add extra time before it reaches you.

Yes, we ship Australia-wide and internationally. We will ensure your piece reaches you safely no matter where you are in the world. Orders to Australia and New Zealand are shipped via Australia Post Express Post. All international orders are delivered via DHL with a signature required upon delivery.

For detailed information on shipping options, pricing and estimated timeframes, please visit our Shipping page.

Please note that duties and taxes vary by country and state. As these rates change regularly, Kate & Kole is unable to provide specific information.

USA import duties are covered by Kate & Kole. However, you are required to pay any additional US State sales tax that may be required to deliver your order. This will depend on your location.

For all other International destinations, by completing your purchase, you agree to cover any applicable import charges, and we recommend factoring these into your budget considerations.

As each piece is custom-made to order, returns due to unverified import costs are not accepted. If an order is returned to us due to refusal to pay import charges, a restocking fee may be applied at our discretion.

Once dispatched, you will receive tracking information via the email address connected to your order. You can also track your order by logging into your online account.

As our pieces are hand-finished in our Newcastle Studio, please allow time for production. The production time will vary from piece to piece. You can find the specific production time for each piece listed within the product page under Shipping & Timings.

You can also see a estimated dispatch date, just above the add to cart button. Please note shipping time frames do not include production time.

We do have a curated collection of Ready To Wear pieces that can be dispatched within 2-3 business days and Ready to Wear Engagement Rings that can be dispatched within 7-10 business days. Once complete, standard orders will be express shipped with Australia Post. Any orders over $2,000 will be sent with a courier.

Our pieces are currently available for purchase from our headquarters in Newcastle, NSW, as well as the WeWearAustralia Pop-Up Store in SoHo, New York.

Yes, you can checkout using Afterpay if you are located within Australia and have an Afterpay account. Please note AfterPay is only accepted on orders under $2,000.

Yes, we do. Gift Cards can be purchased online or in our studio and are available in both digital and physical form.

If you'd like to make your gift even more special, we offer gift wrapping for Physical Gift Cards—a beautiful gesture in lieu of an actual piece, perfect for celebrating a meaningful moment.

We accept all major credit cards including Mastercard, Visa, Amex. We also accept Kate & Kole gift cards, Afterpay, Paypal, GooglePay and ApplePay. Please note, Afterpay is only available on orders over $2,000.

50% deposit: For selected products, we have an invoicing option which requires a 50% deposit to get started with the product and then the remaining 50% upon completion of the ring. Please get in touch with our bespoke team to find out more information.

If you require your order sooner than our standard production time, you will need to upgrade your order to be made with our Priority Service. Our Priority Service ranges from product to product depending on your cart price. If you're unsure of timings or which Priority Service is right for you, please contact our customer care team.